Can a health care company make enough people mad about its billing practices that its business is hurt? For one genetic testing company, maybe.
An “Arm and a Leg” listener got a test that has become routine in early pregnancy: noninvasive prenatal testing. It was supposed to be $99. But then — after she took the test — that turned into $250. And when she asked questions, she was told it could go up to $800 if she didn't pay up quickly. The patient looked up the testing company and found that lots of people had experienced what she called "the genetic testing bait-and-switch."
And importantly — she's not the only one who noticed. When some guys on Wall Street, plus a New York Times reporter, started hearing about those bills, the company found itself in hot water.
"An Arm and a Leg" is a co-production of KHN and Public Road Productions.
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This article was reprinted from khn.org with permission from the Henry J. Kaiser Family Foundation. Kaiser Health News, an editorially independent news service, is a program of the Kaiser Family Foundation, a nonpartisan health care policy research organization unaffiliated with Kaiser Permanente.