Insurers, hospitals hunt for leaders in customer service

Elsewhere, some doctors are becoming more transparent about their professional finances and payments.

Marketplace: Taking Patient 'Happiness' More Seriously
It's a great time to be in the hospitality industry ... if you want to go into health care. In case you haven't noticed, health care is becoming more consumer-focused by the day, and in a fight for our business, insurers and health care providers are hunting for executives whose business is customer service -- making sure once we walk through the door, we stay (Gorenstein, 9/26).

Modern Healthcare: Spotlight To Shine On Physician Payments
Dr. Uzma Samadani, a New York City neurosurgeon, publicly discloses that she receives 6% of her revenue from research funding and has equity in a startup medical technology firm she founded. Samadani and about 300 other doctors and clinicians are members of "Who's My Doctor?," a new national group that encourages physicians to not only disclose to patients their financial relationships with medical manufacturers, but also report other details about their professional finances, such as whether they receive fee-for-service payments that could motivate them to perform more services (Lee, 9/27).


http://www.kaiserhealthnews.orgThis article was reprinted from kaiserhealthnews.org with permission from the Henry J. Kaiser Family Foundation. Kaiser Health News, an editorially independent news service, is a program of the Kaiser Family Foundation, a nonpartisan health care policy research organization unaffiliated with Kaiser Permanente.

Comments

The opinions expressed here are the views of the writer and do not necessarily reflect the views and opinions of News Medical.
Post a new comment
Post

Sign in to keep reading

We're committed to providing free access to quality science. By registering and providing insight into your preferences you're joining a community of over 1m science interested individuals and help us to provide you with insightful content whilst keeping our service free.

or

While we only use edited and approved content for Azthena answers, it may on occasions provide incorrect responses. Please confirm any data provided with the related suppliers or authors. We do not provide medical advice, if you search for medical information you must always consult a medical professional before acting on any information provided.

Your questions, but not your email details will be shared with OpenAI and retained for 30 days in accordance with their privacy principles.

Please do not ask questions that use sensitive or confidential information.

Read the full Terms & Conditions.

You might also like...
Research shows citrus and grape compounds may protect against type 2 diabetes