New Jellyfish Connect mobile app reduces wait times, enhances patient experience

"It's no secret that wait times are a key complaint among patients," said Dave Dyell, president and CEO of Jellyfish Health. "Our Connect app is designed to ease those frustrations and to give staff the tools needed to enhance the patient experience. In our increasingly consumer-driven market and in the face of health care reform, the importance of addressing patient satisfaction in this way can't be overstated."

For providers, Jellyfish accelerates patient processing and frees up resources to see more patients. The solution's proprietary algorithms calculate wait times for accuracy based on everything happening at that moment in the facility. This gives a clear view of real-time operational issues, such as bottlenecks in the patient flow, so staff can respond quickly – optimizing efficiency and resources while reducing wait times.

Customers report that Jellyfish helps create a culture that attracts and retains satisfied patients and increases patient volume.

"Since implementing Jellyfish, we have received nothing but positive comments from patients and their family members. They appreciate the constant flow of information, saying it makes them less anxious and more relaxed about the procedure they are about to undergo," said Mike Madewell, Administrator for Panama City Surgery Center. "Our staff also sees the benefits of the app and the efficiency it brings to our operations. Staff is able to track the patient from check-in to discharge and communicate effectively from the front to the back."