MedData launches patient satisfaction assessment services for healthcare industry

MedData, Inc., a leading provider of revenue cycle management services, recently introduced comprehensive patient satisfaction assessment services for the healthcare industry.    

The specialty-neutral patient satisfaction assessment services include a fast implementation process, immediate ramp-up to full scale, and detailed, next-day survey reporting. MedData's services, available via their MedDirect brand, bolster the company's additional innovative outreach support services for uninsured balances, further supporting their "patient-first" philosophy across the company's suite of services.

Before patients receive a bill, MedData's patient satisfaction survey is initiated, connecting with them immediately after care through personalized, multi-channel communications. MedData's dedicated outreach center provides nearly immediate perception of care feedback and can help identify potential patient problems before they escalate, all with a high connection success rate. All patient satisfaction surveys and communications are fully customizable, empowering physicians with actionable, defendable data. The technology and hands-on process includes patient feedback loops to both the physician and their broader billing service that help refine existing processes.

"MedData's services bolster more meaningful relationships with patients and contribute to physicians' long-term financial viability," explained Doug Thompson, MedData's chief executive officer. "Physicians are struggling to connect the dots between clinical excellence and patient satisfaction. The goal is faster reimbursements, less confusion and more satisfied patients who in turn are eager to refer family and friends."

Source: MedData