Human behavior and corporate culture may have impact on hygiene, food safety

Leadership and efficient communication in food companies have a large impact on hygiene and food safety, as proven by research at Ghent University.

Many food processing companies have implemented a food safety management system to comply with the severe measures to deliver hygienic and safe food. Nevertheless, consumers can be exposed to unsafe food, with food poisoning as a result.

Research at Ghent University shows that human behavior and corporate culture may have an impact on these problems.

Certificate is no guarantee
Researchers Elien De Boeck, Prof. Liesbeth Jacxsens (faculty of Bioscience Engineering, Ghent University) and Prof. Peter Vlerick (faculty of Psychology and Educational Sciences, Ghent University) took a closer look at food companies and their management systems.

"Food safety is often looked at from a purely technological approach", De Boeck explains. "Many companies choose to obtain a food safety certificate merely because their customers demand it; not because they are intrinsically motivated to improve their company's hygiene and food safety. As such, certificates risk to become merely a checklist with requirements and lose their original goal: to safeguard and improve hygiene and food safety."
"A certificate is no guarantee for safe food", the researcher continues. "Some companies with certificates still encounter food safety problems."

Human behavior and corporate culture
Their study shows that in many cases, food safety problems are caused by the behavior of individual employees, who are, in turn, influenced by the corporate culture with respect to food safety and hygiene.

De Boeck: "As a company, you make choices: for instance, how do we manage food safety? Is it our priority to produce safe and hygienic food, or to increase production? This organizational culture reflects on all aspects in production and processing, and on the behavior of employees. If you give employees sufficient time to do their job well, they will get the signal that quality and food safety are more important than quantity. Furthermore, stress and burn-out are clearly linked to a weak food safety culture."

Leadership and communication
A strong leading management and efficient communication seemed crucial to realize a better food safety culture.

"Every food processing company should have strong leaders on crucial positions in the company", De Boeck advises. "These persons have a positive influence on the behavior of individual employees."

Also good communication is important, to make employees aware of the importance of food safety and hygiene, for example by organizing frequent food safety and hygiene training.

Positive food safety culture
In certification of companies, food safety culture will become more important in the future.

"Food companies need to aim for a good food safety culture, in which every employee is aware of the importance of safe and hygienic food", the researcher concludes.

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